Refund Policy

Effective date: August 29, 2026

Scope

This policy applies to paid digital services, subscriptions and usage credits purchased directly from AI Wingmen. It does not apply to fees charged separately by third parties.

Initial-purchase refund window

You may request a refund within seven calendar days after your first purchase of a paid plan if the service has not been materially used. Material use includes substantial consumption of included credits, repeated generation or download of outputs, or use inconsistent with a reasonable evaluation of the service. We may review account activity to determine eligibility.

Renewals and used services

Subscription renewals, consumed credits, completed digital services and purchases outside the initial seven-day window are generally non-refundable. You are responsible for cancelling before the displayed renewal date. Cancelling stops future billing and access continues through the paid period unless the plan states otherwise.

Billing errors and service failures

Contact us promptly if you believe you were charged twice, charged after a timely cancellation, or could not access a paid service because of a sustained failure within our control. Verified duplicate or erroneous charges will be corrected. For a sustained service failure, we may provide replacement credits, extend access or issue a proportional or full refund depending on the circumstances.

How to request a refund

Submit a request through the Contact page with the account email, purchase date, transaction or order identifier, plan purchased and reason for the request. Do not send full payment-card numbers. We may request reasonable information to verify identity, ownership and account activity.

Processing

Approved refunds are returned to the original payment method. Processing commonly takes five to ten business days after approval, but the payment provider or bank may require additional time. Credits or access associated with a refunded purchase may be removed.

Chargebacks

Please contact us first so we can investigate. Filing an unjustified chargeback may result in suspension while the dispute is reviewed. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Policy changes

We may update this policy prospectively. The version displayed when you purchased will govern that purchase unless a change is required by law or is more favorable to you.

Contact

Questions or requests about this policy may be submitted through our Contact page. Please include enough information for us to identify and respond to your request.